Privacy Policy
This Privacy Policy explains how xxxx Inc. (doing business under the name “CuddleMe”), a company located at xxxxxx Montréal (Québec) H3B xxx Canada, collects, uses, discloses and otherwise processes your personal information when you visit and use CuddleMe website www.CuddleMeMtl.ca and the mobile application (collectively, the “Platform ”), as well as when you use related online cuddling services as a visitor of the Platform, a service user or a cuddling professionnal (collectively, the “Services”). This Privacy Policy also applies to CuddelMe privacy practices with respect to personal information collected offline, such as by telephone or SMS. This Privacy Policy is a translation of the official French version. In case of inconsistencies, the official French version shall prevail over the English version.
How CuddleMe collects information and the type of information collected
Personnal information: In order to create an account, offer our Services, process your transactions and improve your experience with CuddleMe and the Platform, CuddleMe must collect certain personal information about you, such as your name, address, e-mail address, telephone number, credit card information, account number, information on the health, lifestyle and habits as well as other similar information.
Other Communications: : We may also require your comments about your experience with using the CuddleMe Services and Platform. If you communicate by phone with our service providers, the conversation may be recorded to assess the quality of Services or to protect both parties in case of disagreement.
Cookies: We use cookies to customize the Platform for returning visitors. These cookies remain on your computer and are automatically retrieved when you visit the Platform at a later time. These cookies contain only information about the type of customer and frequently visited pages. No other information is stored on cookies. You may disable cookies on your computer. Disabling cookies may affect user functionality, and visitors who have disabled cookie processing will not be able to use our personalized account management function.
Web logs: : CuddleMe also maintains standard web logs that record data about all visitors to the Platform. These logs may contain: i) the Internet domain from which you access the Platform; ii) your IP address (your computer is automatically assigned an IP address when you surf the Internet; your IP address is either static or dynamic; a static IP address may be identifiable to you; a dynamic IP address is usually not identifiable to you); iii) the type of browser and operating system you use; iv) the date and time you visited this site; v) the pages you viewed on the Platform; and vi) the address of the website from which you linked.
Personal information is disclosed to third parties, such as the cuddling provider and other service providers, strictly on a need-to-know basis for the purposes of cuddling services, the operation of the Platform and complying with applicable laws. Personal information are communicated in a secure manner and only to the persons concerned. For example, personal information is disclosed to the selected cuddling provider following the completion of the transaction.
How CuddleMe may further use my personal information
CuddleMe may also use and share your personal information for the following purposes:
- Conducting investigations and background checks for potential cuddling professionnals;
- Contacting the references of potential cuddling professionals;
- Administering and providing our Platform and Services;
- Generating statistics, aggregating data, measuring the Platform’s activities, and detecting and preventing security threats;
- Helping us develop and market our brand, Services, promotions and advertising;
- Communicating with you, including our members, about our products, services, upcoming contests and events, promotions and special offers, and other news about CuddleMe;
- Communicating with you about technical notices, updates, security alerts and support;
- Responding to your requests, complaints, comments and questions; and
- Other purposes that we identify to you from time-to-time.
CUDDLEME RESERVES THE RIGHT TO TRANSMIT AUTOMATICALLY AND WITHOUT NOTICE ANY INFORMATION THAT CUDDLEME DEEMS RELEVANT (INCLUDING PERSONAL INFORMATION) TO THE APPROPRIATE AUTHORITIES TO PREVENT OR STOP ANY CRIMINAL OR UNLAWFUL ACT, ESPECIALLY IF THE HEALTH AND/OR WELL-BEING OF THE PLATFORM’S USERS ARE AT RISK.
Interest-Based Advertising
This section tells you about CuddleMe online advertising practices.
As mentioned above, we use “cookies” as well as other similar tracking technologies (including scripts, pixel tags, etags, web beacons) on our Platform. Cookies are small text files that your browser installs on your computer or other device that enables the Platform to recognize you upon your visit. Some cookies are necessary for our Platform to function or to help us recognize you, such as when you log into your account. We collect this data to help us analyze our Platform’s performance, remember your preferences, track usage and tailor advertisements to you. We also have third party service providers, such as Google Analytics, who use third party cookies or other digital markers to help us maintain and improve our Platform and Services, and provide interest-based advertising on the Platform and on other websites.
What is interest-based advertising?
CuddleMe uses various tools, including interest-based advertising services, to help us and our marketing partners tailor advertisements that we think are more helpful and relevant to you. We customize and personalize this advertising to your interests based on information from your activities, such as the actions you take when you visit our Platform, or visiting websites that display CuddleMe advertising.
What are customized social media ads?
CuddleMe partners with third party social media platforms, such as Facebook, to show you customized advertisements. To offer such ads, we may convert your e-mail address, telephone number or other contact information you have provided to us into a unique value, which can be matched to your social media profile by our partner, such as Facebook or another social media platform. While CuddleMe does not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the advertisements we serve. Please visit Facebook for information on Facebook’s advertising privacy policies.
Storing & Sharing Information
Your personal information will not be shared with third parties other than as explained in this Privacy Policy, except as required or authorized by law, or as ordered by a competent court.
CuddelMe may share the information collected with our service providers we have contracted to assist us in providing our business needs, including the purposes outlined below.
Your personal information may be used by CuddleMe as part of a targeted promotion of its products and Services insofar as you have participated in a customer loyalty program. Only authorized personnel of CuddleMe and of our service providers who require this information to perform their duties will have access to the file containing your personal information. Your information will be held at our offices or on our servers or those of our service providers, which may be located in a country outside of Canada and thus will be subject to the laws of that jurisdiction.
We may also share this information with third parties as part of a sale or assignment of a business participating in CuddleMe, or for audit purposes.
We may share with third parties’ certain pieces of non-personally identifiable information and aggregated non-personally identifiable information, for example, the number of customers located in a certain geographic area.
Your personal information is kept as long as required for the purposes for which it was collected or for the purposes of compliance with our legal and regulatory obligations. When this information is no longer necessary, it is destroyed. When destroying documents and data, we follow strict procedures and ensure that only authorized personnel has access to them.
Securing Information
All personal information will be safeguarded in a confidential manner in compliance with applicable federal and provincial (including Québec) laws respecting the protection of personal information. CuddleMe employs reasonable administrative, technical and physical safeguards to protect your information from loss, theft and unauthorized access, use, disclosure, alteration, modification and destruction.
To the extent provided by these laws, you have the right to obtain access to your personal information, and request that it be corrected if the personal information is inaccurate, out of date, incomplete or ambiguous, or if the collection, release or keeping of the information is not authorized by law. We ask that you help us by notifying us of any change in your personal information. In addition, if you notice any errors or inaccuracies, please let us know and we will make the necessary corrections. Any request for access to or correction of your personal information and any notice shall be directed by email info@cuddlememtl.ca
How to contact us
If you have any questions or concerns with respect to this Privacy Policy or CuddleMe privacy practices, contact us by e-mail at info@cuddlememtl.ca
How CuddleMe collects information and the type of information collected
Personnal information: In order to create an account, offer our Services, process your transactions and improve your experience with CuddleMe and the Platform, CuddleMe must collect certain personal information about you, such as your name, address, e-mail address, telephone number, credit card information, account number, information on the health, lifestyle and habits as well as other similar information.
Other Communications: : We may also require your comments about your experience with using the CuddleMe Services and Platform. If you communicate by phone with our service providers, the conversation may be recorded to assess the quality of Services or to protect both parties in case of disagreement.
Cookies: We use cookies to customize the Platform for returning visitors. These cookies remain on your computer and are automatically retrieved when you visit the Platform at a later time. These cookies contain only information about the type of customer and frequently visited pages. No other information is stored on cookies. You may disable cookies on your computer. Disabling cookies may affect user functionality, and visitors who have disabled cookie processing will not be able to use our personalized account management function.
Web logs: : CuddleMe also maintains standard web logs that record data about all visitors to the Platform. These logs may contain: i) the Internet domain from which you access the Platform; ii) your IP address (your computer is automatically assigned an IP address when you surf the Internet; your IP address is either static or dynamic; a static IP address may be identifiable to you; a dynamic IP address is usually not identifiable to you); iii) the type of browser and operating system you use; iv) the date and time you visited this site; v) the pages you viewed on the Platform; and vi) the address of the website from which you linked.
Personal information is disclosed to third parties, such as the cuddling provider and other service providers, strictly on a need-to-know basis for the purposes of cuddling services, the operation of the Platform and complying with applicable laws. Personal information are communicated in a secure manner and only to the persons concerned. For example, personal information is disclosed to the selected cuddling provider following the completion of the transaction.
How CuddleMe may further use my personal information
CuddleMe may also use and share your personal information for the following purposes:
- Conducting investigations and background checks for potential cuddling professionnals;
- Contacting the references of potential cuddling professionals;
- Administering and providing our Platform and Services;
- Generating statistics, aggregating data, measuring the Platform’s activities, and detecting and preventing security threats;
- Helping us develop and market our brand, Services, promotions and advertising;
- Communicating with you, including our members, about our products, services, upcoming contests and events, promotions and special offers, and other news about CuddleMe;
- Communicating with you about technical notices, updates, security alerts and support;
- Responding to your requests, complaints, comments and questions; and
- Other purposes that we identify to you from time-to-time.
CUDDLEME RESERVES THE RIGHT TO TRANSMIT AUTOMATICALLY AND WITHOUT NOTICE ANY INFORMATION THAT CUDDLEME DEEMS RELEVANT (INCLUDING PERSONAL INFORMATION) TO THE APPROPRIATE AUTHORITIES TO PREVENT OR STOP ANY CRIMINAL OR UNLAWFUL ACT, ESPECIALLY IF THE HEALTH AND/OR WELL-BEING OF THE PLATFORM’S USERS ARE AT RISK.
Interest-Based Advertising
This section tells you about CuddleMe online advertising practices.
As mentioned above, we use “cookies” as well as other similar tracking technologies (including scripts, pixel tags, etags, web beacons) on our Platform. Cookies are small text files that your browser installs on your computer or other device that enables the Platform to recognize you upon your visit. Some cookies are necessary for our Platform to function or to help us recognize you, such as when you log into your account. We collect this data to help us analyze our Platform’s performance, remember your preferences, track usage and tailor advertisements to you. We also have third party service providers, such as Google Analytics, who use third party cookies or other digital markers to help us maintain and improve our Platform and Services, and provide interest-based advertising on the Platform and on other websites.
What is interest-based advertising?
CuddleMe uses various tools, including interest-based advertising services, to help us and our marketing partners tailor advertisements that we think are more helpful and relevant to you. We customize and personalize this advertising to your interests based on information from your activities, such as the actions you take when you visit our Platform, or visiting websites that display CuddleMe advertising.
What are customized social media ads?
CuddleMe partners with third party social media platforms, such as Facebook, to show you customized advertisements. To offer such ads, we may convert your e-mail address, telephone number or other contact information you have provided to us into a unique value, which can be matched to your social media profile by our partner, such as Facebook or another social media platform. While CuddleMe does not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the advertisements we serve. Please visit Facebook for information on Facebook’s advertising privacy policies.
Storing & Sharing Information
Your personal information will not be shared with third parties other than as explained in this Privacy Policy, except as required or authorized by law, or as ordered by a competent court.
CuddelMe may share the information collected with our service providers we have contracted to assist us in providing our business needs, including the purposes outlined below.
Your personal information may be used by CuddleMe as part of a targeted promotion of its products and Services insofar as you have participated in a customer loyalty program. Only authorized personnel of CuddleMe and of our service providers who require this information to perform their duties will have access to the file containing your personal information. Your information will be held at our offices or on our servers or those of our service providers, which may be located in a country outside of Canada and thus will be subject to the laws of that jurisdiction.
We may also share this information with third parties as part of a sale or assignment of a business participating in CuddleMe, or for audit purposes.
We may share with third parties’ certain pieces of non-personally identifiable information and aggregated non-personally identifiable information, for example, the number of customers located in a certain geographic area.
Your personal information is kept as long as required for the purposes for which it was collected or for the purposes of compliance with our legal and regulatory obligations. When this information is no longer necessary, it is destroyed. When destroying documents and data, we follow strict procedures and ensure that only authorized personnel has access to them.
Securing Information
All personal information will be safeguarded in a confidential manner in compliance with applicable federal and provincial (including Québec) laws respecting the protection of personal information. CuddleMe employs reasonable administrative, technical and physical safeguards to protect your information from loss, theft and unauthorized access, use, disclosure, alteration, modification and destruction.
To the extent provided by these laws, you have the right to obtain access to your personal information, and request that it be corrected if the personal information is inaccurate, out of date, incomplete or ambiguous, or if the collection, release or keeping of the information is not authorized by law. We ask that you help us by notifying us of any change in your personal information. In addition, if you notice any errors or inaccuracies, please let us know and we will make the necessary corrections. Any request for access to or correction of your personal information and any notice shall be directed by email info@cuddlememtl.ca
How to contact us
If you have any questions or concerns with respect to this Privacy Policy or CuddleMe privacy practices, contact us by e-mail at info@cuddlememtl.ca
